I get a lot of questions via email and on my contact form. I thought I’d answer the most-asked questions here! Please read through these FAQs before submitting a question — I’d appreciate it very much!
1. How do I get started?
Before ordering a design job, please read my Terms & Conditions. I’d like to make sure you’re comfortable with the design process and my work process, before we get started. Once you’re good with my T&Cs, you can proceed to choose the services you need, fill out a project questionnaire, and then wait for me to respond with the project approval and quote. I usually reply within 48 hours, except on weekends.
Please refer to the Design Process page to get the complete picture.
2. Do you accept all types of projects/clients?
In order to make sure I offer the best service possible according to my capabilities, no, I do not accept all projects. Upon submitting your questionnaire, I will determine whether the project is a good fit for my design style and my project queue. If I feel the project isn’t a good fit for me, I will inform you via email.
3. How do you accept payments?
My preferred mode of payment is PayPal. Upon receiving your Design Questionnaire, you will be given a quote with a base price for your order. Note that this base price only includes the basic design elements of the Services I offer; add-ons, as well as additional work required for your site will be charged accordingly and billed to you prior to the completion of your design project. You do not need a Paypal account to pay with credit card. In most cases, I require a 50% downpayment for design work; however, I may request full payment for certain jobs.
4. Do you have first-come, first-served policy?
Yes. When you fill out an Order Form, I’ll first need to see if your project is a good fit. If it is, you will be informed and your design project will go in my queue, after you have made the initial downpayment based on your project quotation. If you have a specific deadline for your project ,please email me with the subject “Rush Order” in your email, and I will be glad to prioritize your requirement for an additional fee + cost of the design project.
5. Do you have a preferred platform for websites/blogs?
Yes. For websites and ecommerce, I only work on existing, self-hosted WordPress (.org) CMS. For blogs, I work exclusively with the Genesis framework, as it is flexible, and allows you to have complete control over your files, content, and graphics. Plus, it’s got an excellent support base via Studiopress’s developer community. I also design templates for Blogger / Blogspot.
6. Can I see some samples of your work?
Please go ahead and explore my Portfolio.
7. I have a website, but it needs a blog. Can you help me set one up?
Sure! My preferred hosting client are HostGator, GoDaddy or Bluehost.
8. I don’t have an existing website or blog. Can you help me set one up?
My services don’t include setting up of websites or blogs. I recommend that you avail of blog consultations or website consultation services prior to ordering a Fancy Girl Designs website or blog design package. For these services, I like working with Dainty Mom Media for copywriting and blog/website consulting needs.
9. What are your work hours?
I’m a one-woman show! I work from home, am a mom of two boys, and a full-time homemaker. My work hours are typically Monday – Friday, whenever I can fit in my work. I will not reply to emails during the weekend (Friday night – Sunday), as these days are reserved for my family. If you have a pressing concern, you may email me and I will respond to your email on the following business day.
10. Can we meet?
I prefer to communicate via email, as it helps me get everything organized, and I get to keep a record of all communications. Trust me, you will want me to have a record of all your instructions. You can find me on Twitter (@PatFancyGirl), so Tweet away! I’m also active on Facebook, when I’m not running around after my rambunctious boys. Do like my facebook page to get access to updates.